At ATLASSHL, customer satisfaction is important to us. We want you to be happy with your purchase and have a clear and straightforward return process.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and unworn.

• The item is in its original condition.

• The item is returned in its original packaging.

• The item has not been damaged, altered, or modified.

• The return request has been approved by our support team before the item is sent back.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

We do not accept returns for:

• Used or worn jewelry.

• Items that are damaged or altered after delivery.

• Items returned without their original packaging.

• Items returned after the 30-day return period.

• Items that do not meet the return eligibility requirements described above.

3. How to Request a Return

To request a return, please contact our support team at:

Email: support1@atlasshl.com

Please include your order number and explain the reason for your return.

Our support team will review your request and provide you with the return instructions if your request is approved.

Please do not send an item back before receiving return instructions from our support team.

4. Return Shipping Costs

For returns due to a change of mind or any reason other than a defective or incorrect item:

• Return shipping costs are the responsibility of the customer.

• Original shipping fees are non-refundable.

• Customers are responsible for ensuring that the returned package is properly packaged and safely shipped.

If the item received is defective or incorrect, ATLASSHL will cover the applicable return shipping costs after the issue has been verified by our support team.

5. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at:

support1@atlasshl.com

Please provide your order number and a clear description of the issue. We may request photographs or other information to verify the claim.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement or a refund.

If the issue is confirmed to be the result of an error or defect on our part, ATLASSHL will cover the applicable return shipping costs.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved:

• The refund will be issued to your original payment method.

• Refunds are processed within 5–10 business days after the returned item has been received and inspected.

• Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Original shipping fees are non-refundable unless the return is related to a defective or incorrect item and applicable consumer protection requirements require otherwise.

7. Returns That Do Not Meet the Requirements

If a returned item does not meet the eligibility requirements stated in this policy, the return may be rejected.

In such cases, we may contact you using the information associated with your order to discuss the available options.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

ATLASSHL
Email: support1@atlasshl.com
Phone: +1 747-316-6056
Address: 30 North Gould Street, Suite R, Sheridan, WY 82801, United States

We aim to assist you with your return or refund request and provide a clear resolution based on the circumstances of your order.